TO RESET YOUR PASSWORD, FOLLOW THE STEPS BELOW:

1. From your web store, click on MY ACCOUNT.

2. Enter your email in the RETURNING CUSTOMER field.

3. Click on RESET MY PASSWORD

4. You will receive a link to your email address to reset your password. Password reset links expire within a 10 minute time period.

IMPORTANT* If you do not receive your password reset email immediately, be sure to check your spam folder.

OH NO!  WE'RE SORRY TO HEAR THAT.  ONE OF OUR SPECIALISTS WILL GET BACK TO YOU SHORTLY TO CONFIRM YOUR REQUEST.

ORDERS THAT ARE ALREADY IN PRODUCTION CANNOT BE CANCELLED, RESTOCKING FEES MAY APPLY TO ANY ORDERS THAT ARE CURRENTLY IN HOUSE OR THAT WERE PLACED 48 HOURS PRIOR TO THIS REQUEST. 

MAKE SURE OF THE FOLLOWING: 

1. Trying to make a Department Purchase?  Make sure you are on your official department store.

2. Trying to make a personal purchase on ShopUAS.com?   Make sure you have created a new account.  Your account from your Department Store does not carry over to shopuas.com.

3.  If you are having issues logging in, make sure to enter your correct email address and click RESET MY PASSWORD.  You will receive an email with instructions on resetting your password.

4.  CLEAR YOUR CACHE: 99% of log in issues are due to cached information.  If you're unsure on how to clear your cache, please watch the below video on how to clear your cache in Chrome, Firefox, Opera, Safari, and Internet Explorer.

ITEMS THAT WERE RECEIVED CORRECTLY CAN BE RETURNED/EXCHANGED AS LONG AS

- THE ITEM HAS NOT BEEN WORN OR WASHED
- THE ITEM DOES NOT HAVE NAME OR DEPARTMENT CUSTOMIZATION
- THE ITEM HAS IT'S ORIGINAL TAGS

IF YOU ARE INQUIRING ABOUT REDBACK BOOTS, PLEASE MAKE SURE TO CHECK THE SIZE ON THE BOX BEFORE PROCEEDING. AS NOTED DURING THE ORDERING PROCESS, THE SIZE ON THE PULL TAB OF YOUR BOOT IS AUSTRALIAN SIZING.

WE APOLOGIZE FOR THIS INCONVENIENCE.  PLEASE FILL OUT THE BELOW FORM, ONCE WE'VE RECEIVED YOUR INFORMATION, OUR RETURNS DEPARTMENT WILL PROCESS YOUR REQUEST AND EMAIL YOU A PRE-PAID UPS RETURN LABEL WITH ADDITIONAL INSTRUCTIONS.